Cultivating B2B Customer Experience Excellence
May 24, 2019I love that many brands are trying to get and keep my business by offering exceptional customer experiences. Consistent messaging, mobile applications, creating transactional experiences that are simple or even fun, and immediate access to effective support are just some of the things that make doing business with great companies stand out from the rest. […]
read moreStrength in Agility – Planning for Unforeseen Opportunities
May 15, 2019I’m looking to lease a new car. Even though I live in a city where snowy winters are the norm, I can’t stop looking at sports cars and picturing myself driving them through a perpetual summer. But with a multi-year lease, I really need to be thinking ahead. Will I start a family? Will I […]
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